Terms of service
TERMS OF SERVICE – CRAVE FACTORY
OVERVIEW
Welcome to Crave Factory. The terms “we”, “us” and “our” refer to Crave Factory. Crave Factory operates this website and store, including all related information, content, features, tools, products and services (collectively, the “Services”). Crave Factory is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) together with any policies referenced herein govern your access to and use of our Services. Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence, or you have permission from a guardian.
To use certain features of our store, you may be required to provide personal information such as your email address, billing, payment, and shipping details. You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer or assign your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, actual colors and appearance may vary depending on your device and screen settings.
We do not guarantee that the quality or appearance of any product will meet your expectations. Product descriptions and availability may change at any time without notice. We reserve the right to discontinue any product at any time.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion. An order is confirmed only after payment is received and we accept the order.
We may contact you if we cancel or modify your order using the details provided at checkout.
Returns and refunds are governed strictly by our Refund Policy.
Orders are intended for personal or household use only and not for resale.
SECTION 4 – PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price at the time of order placement. Taxes, shipping, and handling charges may apply.
You agree to provide accurate and up-to-date payment and account information. You confirm that you are authorized to use the payment method provided and that all charges will be honored.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by courier partners, customs, or events beyond our control.
Once the order is handed over to the courier, the risk of loss passes to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website including text, images, videos, graphics, logos, and trademarks are owned by Crave Factory or its licensors and are protected by intellectual property laws.
You may use the Services only for personal, non-commercial purposes. You may not copy, distribute, modify, or exploit any content without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control. These tools are provided “as is” without warranties. We are not responsible for your use of third-party tools.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content or practices of these websites. Use of third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Crave Factory is powered by Shopify. However, all transactions occur directly between you and Crave Factory. Shopify is not responsible for any purchases made through our store. You release Shopify from all claims relating to your purchases.
SECTION 10 – PRIVACY POLICY
Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and use of your data as described.
SECTION 11 – FEEDBACK
Any feedback, suggestions, or content you submit may be used by Crave Factory without restriction. You confirm that you have the right to submit such content and that it does not violate any law.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors in product descriptions, pricing, or availability and to cancel orders if any information is incorrect.
SECTION 13 – PROHIBITED USES
You may not use the Services for illegal, abusive, misleading, or harmful purposes, including hacking, spamming, or infringing intellectual property rights. Violation may result in account termination.
SECTION 14 – TERMINATION
We may terminate your access at any time without notice. You remain responsible for all charges incurred prior to termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Crave Factory shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold Crave Factory and Shopify harmless from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Crave Factory regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not transfer your rights under these Terms without our consent. We may assign our rights without restriction.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by the laws applicable in the jurisdiction where Crave Factory operates.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services means you accept the updated Terms.
SECTION 24 – CONTACT INFORMATION
Trading Name: Crave Factory
Email: hello.cravefactory@gmail.com
Phone / WhatsApp: 8848004704
Business Address: FOO FOODS INDIA PRIVATE LIMITED- KOZHIKODE, KERALA 673301